My Order Hasn't ArrivedUpdated a month ago
First, check your tracking number. Your shipping confirmation email includes a tracking link. Use it to see the current status of your package.
If tracking shows delivered but you haven't received it:
- Check around your property and with neighbors
- Allow 24 hours — carriers occasionally mark packages as delivered slightly before they arrive
- Contact us at [email protected] if the package still doesn't appear after 24 hours
If tracking shows no movement for more than 5 business days: Contact us at [email protected] with your order number and we'll investigate with the carrier on your behalf.